Common Issues

The App crashes when I open it

  • Restart your device
  • Update to the latest version
  • Clear your app cache
  • Reinstall the app

The AI responses aren't working

  • Check your internet connection
  • Make sure you have the latest version
  • Try again in a few moments
  • Contact us if the issue persists

I can't log in

  • Check your credentials
  • Verify internet connection
  • Clear browser cache and cookies
  • Try on a different device

Feature Questions

How does the AI Coach work?

Simply ask Coach Rizzy any dating or relationship question. The AI provides personalized, real-time coaching advice to help you navigate your situation.

Can I save my conversations?

Conversations are saved locally on your device. You can use the Treasury feature to save your favorite or most effective replies for future use.

Is my data private?

Yes. We encrypt your data securely and strictly follow privacy best practices to ensure your information stays safe.

Report a Bug

Found an issue? Help us improve:

  1. Take a screenshot of the issue
  2. Note the exact steps to reproduce it
  3. Email our support team with the details

What to include in your email:

  • Your device model and OS version
  • What you were doing when it happened
  • Any error messages you received
  • Your current app version

Contact Us

Need more help? Reach out to our team directly.

Email: support@sherizz.app

Typical response time: 24-48 hours